Refund policy

 

Return Policy 

At Ukrainian Wine Company UK LTD, we strive to provide you with the best possible shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns:

  1. Damaged or Defective Items:

    In the rare event that your wine arrives damaged or is defective, please contact our customer service team immediately at info@uawines.co.uk 
    We will work with you to arrange for a replacement or refund.

  2. Quality Concerns:

    If you have concerns about the quality of the wine you received, please contact us at info@uawines.co.uk as soon as possible. Under the UK Consumer Rights Act 2015, you have the right to reject faulty or not-as-described goods within 30 days of receipt. We encourage you to get in touch promptly so we can resolve your concern quickly.

  3. Change of Mind:

    Unfortunately, we cannot accept returns for a change of mind or taste preferences. We encourage you to carefully review your order before completing the purchase.

Return Process:

  1. Contact Customer Service:

    To initiate a return, please contact our customer service team at info@uawines.co.uk  as soon as possible after receiving your order.

  2. Provide Information:

    Please provide your order number, the reason for the return, and, if applicable, photographs of any damage or defects.

  3. Authorization:

    Our customer service team will review your request and provide further instructions, including whether a return is authorized and, if so, how to proceed.

  4. Return Shipping:

    If a return is authorized, you may be responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds:

  1. Processing Time:

    Refunds will be processed within 30 days of receiving the returned items, provided they meet the conditions outlined in this policy.

  2. Method of Refund:

    Refunds will be issued using the original payment method.

Contact Us: If you have any questions about our return policy, please contact us

Phone: +44(0) 7741781685

Address: 33 Fairweather House, Kentfield Street, London, England, IG11 0ZB

This return policy is effective as of 20.12.2023 and may be subject to change without notice. Please review this policy periodically for any updates.